Vodacom and Mondo misleads their customers

Vodacom uses Mondo to mislead their customers. Yesterday, 25 March 2021, I received a call from a consultant on behalf of Vodacom. He started off by telling me what a good customer I have been for Vodacom, and how they wantedto reward my loyalty.

He went on to say that I was selected to receive a better deal on one of my current data packages. I told him that I was not interested in upgrading any package at this stage. Bu he assured me that this was not an upgrade, but a change to my existing deal. The deal would not be extended beyond its due date, but the subscription amount would be reduced.

Today I was looking at my Vodacom profile and wanted to confirm this amended deal on my profile. But there was nothing showing, so I called Vodacom's upgrade department. This is when I discovered that the consultant that I spoke to the previous day **** to me. He not only did not reduce my data contract subscription, he also did not increase that data allocation on it. He did however, open a brand new contract for me, without my permission.

So now I have to wait until the couriers deliver the new sim card in order to have this new account to be cancelled.

This is not the first time Vodacom and Mondo has misled me. Shocking that they can treat a loyal customer in this way.

It seems like they have not noticed that I am reducing my contracts with them one by one. This way of mistreating their customers is one of the reasons for me doing this.