Vodacom and Mondo misleading business practices

<p>On 20 June 2016 I received a call from a sales person at Mondo telling me that Vodacom has decided to drop my data charges on my existing line from R149 for 1G data to R119 for 2G data and that she was simply "informing" me about it and that they would be giving me a 3G rooter for free. I then told her thanks but I don't need a 3G rooter, but she kept on insisting that there was no extra cost to me, so I said ok in that case I'll take it. If I new that I would later be charged I never would have accepted it, but since she kept on insisting that there was no extra cost to me involved I accepted it (order nr. ********** 5). Thinking that the data charges were being dropped on my existing line, I asked her if they would drop it on my other line as well, which she did and then they delivered two rooters a few days after that.</p> <p>On 25 June I received a sms from my bank telling me that R73 was debited from my account for Vodacom. I didn't quite understand what was going on as the sales person had made it clear to me that there was no cost to me. I later found out that two new lines were added to my account for which I would be billed an additional R119 per line for the next 24 months. I already spend on average at least R3200 on my two existing Vodacom lines already, so as I said, if I knew that I would be charged an additional R238 a month I never would have agreed to it, but I felt that the sales person was being misleading when she made the offer.</p> <p>I then contacted Vodacom and to make a long story short, Dino in the after sales department told me sorry, but I accepted the deal so that's how it is. I got angry and told him that when my other two contracts were finished I wouldn't renew it and take my business elsewhere, thus Vodacom would forfeit the R3200 that I would pay them every month for the foreseeable future just because they insist on squeezing this additional R238 a month out of me - that doesn't make business sense to me. Vodacom didn't even try and resolve the issue, which really gets to me as I've been a loyal customer for over 15 years. Dino's superior Morne didn't even bother to return my calls even though I left several messages for him.</p> <p>Eventually I had to deal directly with Mondo, even though my invoices every month says "Vodacom" not "Mondo", but anyway, Mondo was a lot more helpful and Bianca told me that I would have to courier the devices back to them and then the lines would be canceled. I have this in writing from her and I sent the devices back to them via courier at my own cost on 2 August 2016 and I phoned Bianca a few days later and she confirmed that they had received them. But it is now two and a half months later and the lines still haven't been canceled and I'm still being billed every month.</p> <p>The Sunday times even published an article a bit more than two weeks ago about these misleading business practices by Vodacom and Mondo, so I know I'm not the only one with this grievance. I e-mailed Bianca two weeks ago asking her when these lines would be canceled and when I would be reimbursed for the money that they've taken the last couple of months, but I haven't received a reply. I have tried to phone her several times, but they just put me on hold and it feels like it is nearly impossible to get through to Mondo's call center. I want this issue resolved! </p>