Vodacom and Mondo cant be trusted! Money gets deducted and never refunded!

<p>I have been with vodacom for many years and am currently on one of their red packages (which is not a cheap package - you would think you would be a valued customer by now). In May 2016 i got a call from Mondo who obviously got my number and details from Vodacom. They sold me "data" which i thought would come through to my current cell phone number as they insisted its part of the same contract that i already have. when they sent me a 3G ****le i waited a day or two for my data to come to my phone and even sent a request. then it was revealed the data would go onto the 3G ****le and not my phone, so i sent it back and had not used the ****le. Vodacom came to collect the ****le and i called Mondo to make sure the data "contract" was infact cancelled which they confirmed and advised if any monies had already gone off my account it would be refunded. the money was never refunded and i noticed Vodacom was still deducting the 3G ****le contract amount every month. I called Vodacom to enquire (this was in July/ August 2016) and they advised it was never cancelled with them. so i cancelled it with vodacom and they advised i would get my monies (R300 odd) refunded to me.</p> <p>On the 3rd of Oct 2016 i noticed over R3000 get deducted off my account for Vodacom. When i enquired no one knew what the extra R2049 was for exactly. eventually after calling numerous times i found out it was a cancellation fee for the 3G ****le which i dont have and have never used!! I requested for the amount to be refunded. Vodacom advised it would take 7-14 days for the refund. I called on 18th and again today the 20th asking when i would get my refund. No one could help me. i was put on hold, transferred to different departments and cut off. Eventually today i asked to speak to a supervisor since i wasn't coming right. I eventually spoke to a lady who looked at my case and spoke to the person who was meant to have already completed my case and found that the 3G data contract was apparently still active and they could only do my refund once it was cancelled. after trying to cancel this thing for 5 months i have still not come right!!! everytime i have spoken to Vodacom i have advised that it was the last money in my account, but clearly no one cares. I am still sitting with no money in my account and waiting for my refund. I was told today that it would take another 24 to 48 hours to cancel the 3G data contract and then another 7 days to refund my money. obviously when vodacom tells you that you will get your refund with in 7 days, what they actually mean is probably never. How i could get so many different stories everytime i phone i dont know. How could this 3G data ****le still not be cancelled since May?? and why was it not picked up till today? every other time i called enquiring about my refund i was told it was in progress.... now today it was never cancelled and the refund cant happen till it is cancelled? wow...... I have no words to explain how upset i am with Vodacom and Mondo.</p>