JM
Jan M
1 reviews | Active since Mar 2025
27 Oct 2025, 11:20
Vodacom and Mondo breach of contract.
Breach of contract with Vodacom.
So we took out a 24 months contract with Vodacom. However two months in the contract Vodacom decided to increase the contract without our permission.
Upon doing our research we find out that Mondo called that contract number and increased the account without permission.
I went to the shop and was given an email and was told that I should send an email to mondo and request a recording and to date am still waiting that recording.
Vodacom these are my numbers *** please call me.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
27 Oct 2025, 12:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Oct 2025, 12:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
JM
Jan M's updateReviewer Update
28 Oct 2025, 14:28Dear Vodacom.
FYI here is an update.
Your agent/s called and here is the feedback.
Got a calls from different numbers and they are as follows. *** (customer Care Line from Vodacom) and *** (Mondo), now because the timing was off we requested a call back during the lunch hour however that never happen from the mondo side, got a missed call from Vodacom during the agreed time.
Now according to the bit conversation we had with vodacom when we mentioned the recording we were told that the recording is under our profile and to listen to that particular recording one had to do so at the nearest brunch in Bela-Bela. We went to the brunch however according the agent that side the recording is not available.
So guys we are tired of going back and forth can we kindly please get to the bottom of this. Our proposal/suggestion is that, please give us a call at 18:00 as everyone is available under one roof.
An email is being sent to *** requesting can we please get the recording as requested. WE NEED THE RECODING!!!
Thank you
Jan M
***
FYI here is an update.
Your agent/s called and here is the feedback.
Got a calls from different numbers and they are as follows. *** (customer Care Line from Vodacom) and *** (Mondo), now because the timing was off we requested a call back during the lunch hour however that never happen from the mondo side, got a missed call from Vodacom during the agreed time.
Now according to the bit conversation we had with vodacom when we mentioned the recording we were told that the recording is under our profile and to listen to that particular recording one had to do so at the nearest brunch in Bela-Bela. We went to the brunch however according the agent that side the recording is not available.
So guys we are tired of going back and forth can we kindly please get to the bottom of this. Our proposal/suggestion is that, please give us a call at 18:00 as everyone is available under one roof.
An email is being sent to *** requesting can we please get the recording as requested. WE NEED THE RECODING!!!
Thank you
Jan M
***
JM
Jan M's update28 Oct 2025, 14:28
Reviewer Update
Dear Vodacom.
FYI here is an update.
Your agent/s called and here is the feedback.
Got a calls from different numbers and they are as follows. *** (customer Care Line from Vodacom) and *** (Mondo), now because the timing was off we requested a call back during the lunch hour however that never happen from the mondo side, got a missed call from Vodacom during the agreed time.
Now according to the bit conversation we had with vodacom when we mentioned the recording we were told that the recording is under our profile and to listen to that particular recording one had to do so at the nearest brunch in Bela-Bela. We went to the brunch however according the agent that side the recording is not available.
So guys we are tired of going back and forth can we kindly please get to the bottom of this. Our proposal/suggestion is that, please give us a call at 18:00 as everyone is available under one roof.
An email is being sent to *** requesting can we please get the recording as requested. WE NEED THE RECODING!!!
Thank you
Jan M
***
FYI here is an update.
Your agent/s called and here is the feedback.
Got a calls from different numbers and they are as follows. *** (customer Care Line from Vodacom) and *** (Mondo), now because the timing was off we requested a call back during the lunch hour however that never happen from the mondo side, got a missed call from Vodacom during the agreed time.
Now according to the bit conversation we had with vodacom when we mentioned the recording we were told that the recording is under our profile and to listen to that particular recording one had to do so at the nearest brunch in Bela-Bela. We went to the brunch however according the agent that side the recording is not available.
So guys we are tired of going back and forth can we kindly please get to the bottom of this. Our proposal/suggestion is that, please give us a call at 18:00 as everyone is available under one roof.
An email is being sent to *** requesting can we please get the recording as requested. WE NEED THE RECODING!!!
Thank you
Jan M
***
JM
Jan M's updateReviewer Update
13 Nov 2025, 10:11Hi Vodacom.
Update!!!
Went to the store listened to the recording and I can confirm you guys breach the contract as expected. Can I request a call back from you guys, cause the routes am using right now am not being assisted.
Vodacom agent call my mom and in the beginning of the conversation she indicated that she'd like to talk to someone that speaks Sepedi and the Agent rejected and indicated that their is no one who speaks that language. (that is barrier number one)
Mom requested that she get a call back around 5pm as she will be at home and I will be around to handle the language barrier. The agent went again to denial that particular request again. (number 2)
The agent peached event though there was that particular barrier and it came to the part where the ID number needed to be confirmed. Mom couldn't do it as she doesn't know her ID fully (Number 3)
Mom got frustrated and placed the phone in her pocket/somewhere without ending the call. The Vodacom agent called out multiple times and no response until the call end.
The very same lead passed the QA department assuming you guys do have that particular department (number 4)
Upon investigating the lead was captured at weird hours of 6:10 in the morning. (number 5)
So question to you Vodacom.
1. Is the Sale complete???
2. Isn't the fact that Mondo called instead of Vodacom breach or break the POPIA act???
My numbers are still the same.
***
Before you call please get the recording and listen to it.
Update!!!
Went to the store listened to the recording and I can confirm you guys breach the contract as expected. Can I request a call back from you guys, cause the routes am using right now am not being assisted.
Vodacom agent call my mom and in the beginning of the conversation she indicated that she'd like to talk to someone that speaks Sepedi and the Agent rejected and indicated that their is no one who speaks that language. (that is barrier number one)
Mom requested that she get a call back around 5pm as she will be at home and I will be around to handle the language barrier. The agent went again to denial that particular request again. (number 2)
The agent peached event though there was that particular barrier and it came to the part where the ID number needed to be confirmed. Mom couldn't do it as she doesn't know her ID fully (Number 3)
Mom got frustrated and placed the phone in her pocket/somewhere without ending the call. The Vodacom agent called out multiple times and no response until the call end.
The very same lead passed the QA department assuming you guys do have that particular department (number 4)
Upon investigating the lead was captured at weird hours of 6:10 in the morning. (number 5)
So question to you Vodacom.
1. Is the Sale complete???
2. Isn't the fact that Mondo called instead of Vodacom breach or break the POPIA act???
My numbers are still the same.
***
Before you call please get the recording and listen to it.
JM
Jan M's update13 Nov 2025, 10:11
Reviewer Update
Hi Vodacom.
Update!!!
Went to the store listened to the recording and I can confirm you guys breach the contract as expected. Can I request a call back from you guys, cause the routes am using right now am not being assisted.
Vodacom agent call my mom and in the beginning of the conversation she indicated that she'd like to talk to someone that speaks Sepedi and the Agent rejected and indicated that their is no one who speaks that language. (that is barrier number one)
Mom requested that she get a call back around 5pm as she will be at home and I will be around to handle the language barrier. The agent went again to denial that particular request again. (number 2)
The agent peached event though there was that particular barrier and it came to the part where the ID number needed to be confirmed. Mom couldn't do it as she doesn't know her ID fully (Number 3)
Mom got frustrated and placed the phone in her pocket/somewhere without ending the call. The Vodacom agent called out multiple times and no response until the call end.
The very same lead passed the QA department assuming you guys do have that particular department (number 4)
Upon investigating the lead was captured at weird hours of 6:10 in the morning. (number 5)
So question to you Vodacom.
1. Is the Sale complete???
2. Isn't the fact that Mondo called instead of Vodacom breach or break the POPIA act???
My numbers are still the same.
***
Before you call please get the recording and listen to it.
Update!!!
Went to the store listened to the recording and I can confirm you guys breach the contract as expected. Can I request a call back from you guys, cause the routes am using right now am not being assisted.
Vodacom agent call my mom and in the beginning of the conversation she indicated that she'd like to talk to someone that speaks Sepedi and the Agent rejected and indicated that their is no one who speaks that language. (that is barrier number one)
Mom requested that she get a call back around 5pm as she will be at home and I will be around to handle the language barrier. The agent went again to denial that particular request again. (number 2)
The agent peached event though there was that particular barrier and it came to the part where the ID number needed to be confirmed. Mom couldn't do it as she doesn't know her ID fully (Number 3)
Mom got frustrated and placed the phone in her pocket/somewhere without ending the call. The Vodacom agent called out multiple times and no response until the call end.
The very same lead passed the QA department assuming you guys do have that particular department (number 4)
Upon investigating the lead was captured at weird hours of 6:10 in the morning. (number 5)
So question to you Vodacom.
1. Is the Sale complete???
2. Isn't the fact that Mondo called instead of Vodacom breach or break the POPIA act???
My numbers are still the same.
***
Before you call please get the recording and listen to it.