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Tinita A
1 reviews | Active since Feb 2023
12 Feb 2023, 12:07
Vodacom and Minnick Basson and Dagama Associates are ***********!!!!!!
Vodacom handed my account over to Munnik Basson and Dagama attorneys. I paid my acoount up to date and it is finished, I have received my paid up letter so I cannot understand how I'm still reflecting as a bad payer, however they have been Done for almost a year yet they still reflecting this is not proper business sense They quick to want your money However cannot do the same when your are paid up!!! Been on the phone for hours and promised it will be removed since August last year... Still nothing... This is unacceptable!!! This is effecting and reflecting on my credit record due to somebody's incompetence. Can somebody who is competent enough please sort this out.
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Replies (2)Vodacom's replyOfficial
13 Feb 2023, 07:39Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Feb 2023, 07:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
TA
Tinita A's updateReviewer Update
16 Mar 2023, 13:01Dear Vodacom
This issue has still not been resolved. You said that on the 15 Feb it would take 5 - 7 business days. It has been 21 days.
PLEASE RESOLVE THIS MATTER ASAP!!!!
This issue has still not been resolved. You said that on the 15 Feb it would take 5 - 7 business days. It has been 21 days.
PLEASE RESOLVE THIS MATTER ASAP!!!!
TA
Tinita A's update16 Mar 2023, 13:01
Reviewer Update
Dear Vodacom
This issue has still not been resolved. You said that on the 15 Feb it would take 5 - 7 business days. It has been 21 days.
PLEASE RESOLVE THIS MATTER ASAP!!!!
This issue has still not been resolved. You said that on the 15 Feb it would take 5 - 7 business days. It has been 21 days.
PLEASE RESOLVE THIS MATTER ASAP!!!!
