Vodacom and MetroFiber frustration service - No value for money

I am Vodacom Fibre Client the frustration started when I relocate to the new house I contacted Vodacom on 10 March 2023 and informed them about my intention to move to the new house on 31 March 2023. Details of the new house were captured and I was informed that Fibre Line to the new house house will be opened/ created.

13 March 2023 a new Router was delivered at the previous address. 25 March 2023 I relocated to the new house. 27 March I contacted Vodacom and informed them about the relocation to the new house. I was informed that a ticket number will be send to MetroFibre to activate the Fibre Line. MetroFibre keep on going to the previous home address to fix the Line. I have already shared my proof of new home address more than two times to both Vodacom and MetroFiber. and contacting both of them almost daily on the matter and what I get from Vodacom is that they will send a new Ticket number to MetroFiber to attend to my frustration, Ref number SR*** and SR*** and Metro Fibre 276793

Vodacom is deducting my money on the service that I am not receiving and to date I have more than 26 days without Fiber connection, while both service provides are pointing fingers to each other and not resolving my frustration.

Can somebody out there refer me to the best Fiber service provider that will assist me at least within 48 hours with Fiber Line.

It is really frustrating and inconveniencing especially to pay for no service.