Vodacom and Metro Fibre no assistance at all.

On Monday the 2nd November 2020 at approximately 09h00 am in the morning Metro Fibre, Via Vodacom came to my property to install fibre. The first set of people did the installation and then the splicing people came along to finish the installation. I was told that i should wait for 24 hours then the services will be activated. I called the Vodacom Fibre line 082190 to ask what the hold up was and why my services were not activated. I was not asked for any information instead given trouble shooting tips to unplug and re-plug the router and ensure that the yellow cable was properly connected. I then called again on Wednesday 04.11.2020 to which only then was i given a REF SR*** after the consultant asked for the FSAN number under the black box and the serial number on the Vodacom router. Some gentleman came out to my property on Thursday morning and they did some testing and found that the problem was with with the actual main box from the road. They sent pictures to their offices and said someone would contact me. On Friday 06.11.2020 i called 082190 twice , quoting the reference, and all i was told that is that they sent an email to metro fibre and they are waiting for a response. Its now a week later and my services are not activated and no one can give me a proper answer on what is happening. I am told to give the FSAN number on the black box all the time and quote the SR ticket reference. I have had no feedback and i must call every time to ask for feedback which no one can give me. I want my services activated and i want Metro Fibre to come out and fix my line so that i can have my WIFI working . I am tired of excuses and tired of calling all the time with no resolution. I have been a loyal customer of Vodacom for many years now and this service is not on .