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Hilary M

1 reviews | Active since Aug 2025

26 Aug 2025, 11:53

VODACOM AND METRO FIBRE DID ME DIRTY

i have a vodacom wifi contract for home,my contract is for 2 years i dont know how i got myself into that kind of contract.. with all that being side my fibre is with metro fibre ,my biggest problem is metro fibre and vodacom did me dirty and now none of them wants to take resposibility, i stay in a shared property so when house B app**** for wifi they joined their fibre to mine instead of starting their line and ever since then my wifi has been giving me problems,tell me why they couldnt make the people from house B pay like i did,and now its been 3months of blaming game between then, and im sick of hearing the word escalation because thats all they ever say,i told vodacom that i wanted to cancel my contract since theyve shown no intrest in my greviences ,but they told me ill be liable to pay R11000,tell me hows that fair..

HILARY

0
Replies (3)
Vodacom
Vodacom's reply26 Aug 2025, 13:10
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
HM
Hilary M's update02 Sept 2025, 19:16
Reviewer Update
Hi, please kindly don't play with me no one from your department has tried contacting me, I'm used to your people incompetence while I pay every month.. So don't waste my time telling me lies..
HM
Hilary M's update08 Sept 2025, 16:35
Reviewer Update
I'm still waiting for a way forward concerning my query, with my wifi, the signal is still bad I would suggest you people help me to cancel my contract and we all go our separate ways because your service is terrible I can't keep paying for a service I'm not happy with...im tired of running after you people.