DR
Debbie R

1 reviews | Active since Jul 2022

28 Sept 2022, 17:03

VODACOM AND MBD SHOCKING - SETTLEMENT TREATMENT

Vodacom!! Vodacom makes use of a company called MBD to collect for accounts in arrears. MBD makes final payment offers and promises galore AND THEY ARE NOT ABLE TO CONFIRM ANY OF IT IN AN EMAIL. THEY ALSO HAVE NOT RESPONDED TO MY EMAILS. LUNDI GYILI ON *** MADE THE CALL. MY EMAILS SENT TO BOTH *** AND *** HAVE BEEN IGNORED. They sent a debicheck for approval asking for a monthly amount when it should be once off only, the date for the debit was also incorrect. I called Lundi to inform him and also to request a confirmation email once again. NOTHING RECEIVED. Previously (before MBD) Brandin Schoonwyk, from Masingita Jacobs Burnard *** collected thousands of rands and never offset it against the account, they kept adding ridiculous amounts for SMS, email and calls. I communicated to LUNDI GYILI that I want their EFT details as I do not trust them to impose a debicheck on my account. I hereby officially state that a settlement offer of R10 601.97 ONCE OFF

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Replies (1)
Vodacom
Vodacom's reply29 Sept 2022, 08:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team