WS
Walter S

1 reviews | Active since Feb 2019

14 Oct 2021, 16:20

Vodacom and MBD bullying me.

I write this review with disgust because I'm being harassed everyday by calls from MBD regarding the vodacom contract. i took a sim contract with vodacom whereby they were giving me data and minutes. In 2019 they stopped giving me those budles as per the agreement and i only noticed later as my account was no longer getting recharged. so after a few months i called them to explain that i'm busy paying for service that i'm not receiving. they promised to sort it out which they didn't. i receive invoices from Vodacom that says i owe 0.00 but MBD is harrasing me saying i owe 1 thousand rands something. i tried explaining to MBD that i can't pay for something i was not receiving but they keep on bullying me. i'm tired of this. account number of the sim in question is ***1-6 with contact number ***.

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Replies (1)
Vodacom
Vodacom's reply15 Oct 2021, 07:25
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team