AV
Alta V
1 reviews | Active since Mar 2020
31 Mar 2020, 16:57
Vodacom and lost data
For the last few montha I've been buying a 7 G + 3 G data bundle. Ussually it is to be used within 7 days. So I received a sms confirming this one will expire on 2 April 2020. Then suddenly receive a sms confirming it will expire 1 April 2020. So, from last night, 30 March 2020, 18:37 until 04:30 this morning, 31 March 2010, almost 6 G was lost. ALL my applications are set on Restricted background. Just logged a complaint with vodacom, Ref ***. 4 minutes later received a sms that the query has been closed and 3 G was added to my account. WHY? No explanation as to what has happened to my data. Is this 3 G now to compensate for the almost 6 G that was lost?
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Vodacom's replyOfficial
01 Apr 2020, 09:55 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Apr 2020, 09:55
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Apr 2020, 11:40Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback has already been provided, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply07 Apr 2020, 11:40
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback has already been provided, your query has now been resolved. Regards Consumer Website Team
Best regards,