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Francois L
1 reviews | Active since Jan 2020
10 Mar 2021, 12:54
Vodacom and LikeMinds are *********** in resolving a problem
Vodacom and LikeMinds are *********** in resolving a problem they caused with my upgrade in December 2020. I followed all procedures required from me but now I'm stuck getting referred from one department to the other, no-one wants to take responsibility. I've asked many times for a senior person to contact me but that it seems it is too much to ask for.
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Replies (2)
Vodacom's replyOfficial
10 Mar 2021, 19:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Mar 2021, 19:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Francois L's updateReviewer Update
14 Mar 2021, 12:38This is the problem, I never canceled the deal. I received a new line instead of an upgrade. I was forced to return the phone and was told I will a new phone will be send. Im still waiting, when I enquired about it I was told that the deal was canceled. Im trying to get someone to fix this issue but no-one has the capability. I asked many times for a senior person to call me but that seems to much to ask. Im dealing with likeminds on e-mail. But the support on this issue is shocking. Again I was promised that someone will call me but Im still waiting.
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Francois L's update14 Mar 2021, 12:38
Reviewer Update
This is the problem, I never canceled the deal. I received a new line instead of an upgrade. I was forced to return the phone and was told I will a new phone will be send. Im still waiting, when I enquired about it I was told that the deal was canceled. Im trying to get someone to fix this issue but no-one has the capability. I asked many times for a senior person to call me but that seems to much to ask. Im dealing with likeminds on e-mail. But the support on this issue is shocking. Again I was promised that someone will call me but Im still waiting.