Vodacom and Jacob Burnard and Associated - SIES

For the past 3 years I have been having issues with my Vodacom account. I have called, emailed and even went into various stores to sort out the payment and I have had no response and no one who can help me get in contact with the correct person to rectify this account.

I am being billed for cancelled contracts amongst many other issues.

I had a number of contracts with Vodacom and have now ported to Telkom where I pay less than half of what I paid at Vodacom and the data lasts way longer.

I was then handed over to Jacob Burnard and Associates and was in communication with a lady called Rowena.

My experience with Rowena has been shocking. She disrespected and verbally attacked me on WhatsApp! I am livid!

All I want is to resolve this matter however its been 3 years of back and forth and a terrible experience with Jacob Burnard and Associates.

My account remains unresolved. Vodacom, I will never use your services ever again. Even if you drop your prices.

Jacob Burnard and Associates, you guys need to re-think the way you hire your people. Disgusting!