Vodacom and it's insurance is a ****

Vodacom and they insurance **** people. Last year I took out a device with vodacom they kept on telling me to insure the device till I realised okay this will be beneficial to me so therefore let me take it out too. This was discussed and agreed via telephone mind you I was not advised on terms and conditions or anything I never received the policy or anything. The phone got ****** in town in June logged a claim and everything to my surprised it was declined because insurance was terminated two days before the claim. Okay two months passed I followed up on this when I saw my credit score vodacom said that account is in arrears followed this up called insurance the lady told me a different story to say that my insurance was declined due to misise, she also told me that the insurance kept in billing me after the claim reject and I asked how is insurance benefial when there is no device what the hell are they insuring me on she said that they can't remove insurance until I request mind you when u claim u can never claim again and there are no refunds so here I was ****med by vodacom to paying for insurance that never ever paid for my device. Now they telling me even after the claim they still can't remove insurance till I settle the balance on the phone.