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Isayvani G

1 reviews | Active since Feb 2021

07 Feb 2021, 12:02

Vodacom and it's *********** service

2 weeks ago I took a contract with Vodacom. On the day I received the phone I did a sim swop so I can keep my original business number. I assumed all was in order and today no one could get through to me. I called the Vodacom customer service center and luckily got a consultant that's willing to help. The sim swop was done 2 weeks ago and than it reverted back to the old number. So in actual fact my business number is now no longer in use. I am using Vodacom for years now and do not appreciate what has happened. This is impacting my business in a huge way as no clients can contact me. I run my business 7 days a week. And this is unprofessional. I need someone to contact me now to resolve this matter. My number is ***

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Replies (1)
Vodacom
Vodacom's reply07 Feb 2021, 16:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team