MM
Matamela M
1 reviews | Active since Jan 2022
01 Jan 2022, 08:39
Vodacom and it's incompetence
My Vodacom contract ended and they are still sending me all the benefits I went to vodashop in thavhani mall thohoyandou and they rudely told me where to get off simply because I refused to upgrade so now the Vodacom instalment is killing me,I don't want this contract anymore I can't afford it.i tried calling they told me they have cancelled it's fine by today I received all the benefits again n it's ovias they will debit again month end.i am so angry right now
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Jan 2022, 14:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jan 2022, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
Matamela M's updateReviewer Update
03 Jan 2022, 20:59I am still waiting for vodacom's consultant to contact me.regarding my complain,I don't know how else I should ask for help because I went to vodashop the rudely told me cancellation is not part of their work they only deal with upgrade and new contract.i need help
MM
Matamela M's update03 Jan 2022, 20:59
Reviewer Update
I am still waiting for vodacom's consultant to contact me.regarding my complain,I don't know how else I should ask for help because I went to vodashop the rudely told me cancellation is not part of their work they only deal with upgrade and new contract.i need help
MM
Matamela M's updateReviewer Update
06 Jan 2022, 09:11I received a call from Vodacom consultant to resolve my issue,they told me from next month I will be on prepaid and they will only debit for the last time month end, I hope it's true.thank you
MM
Matamela M's update06 Jan 2022, 09:11
Reviewer Update
I received a call from Vodacom consultant to resolve my issue,they told me from next month I will be on prepaid and they will only debit for the last time month end, I hope it's true.thank you