LM
Lerato M

1 reviews | Active since Nov 2018

01 May 2019, 02:20

Vodacom and its Franchises are out of order

l app**** for a new vodacom contract in Loch Logan Waterfront Bloemfontein,on the 25th of April, l was then told its approved with conditions, they then uploaded the required documents. Sunday 28 l got a cal that l should go to the shop its approved, the time l reach the shop its a different story. l had to go back again in the store on Monday on to be told that its declined as the phone l want is a High End mobile and could not get that deal (Samsung S10e plus Huwei Y7) l decide to go to a lower package for R400 they still tell me its declined, l then decided to go lower for an iphone 6 plus for R200 l was declined again when l ask the consultant he tells me of a paid up letter, l had two accounts at the time of application of which they are up to date. l ask the consultant again why am l being declined he could not give me an answer. its an embarrassment to be told only after 4 days l am declined.

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Replies (1)
Vodacom
Vodacom's reply01 May 2019, 06:49
Official
 
Dear Customer, 
Thank you for making us aware of your query. 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
***Please note*** Beware of phishing ****s. 
Vodacom will not contact you via WhatsApp to request your personal details 
Regards, 
Vodacom Consumer Website Team