Vodacom and its employees are ********** and ***********!

Firstly I struggled 2 months just to cancel an already expired contract (I cannot see the point of having an end date in your cellphone contract if they just continue debiting after the end date). After being yet again debited and receiving an sms that I’m due for an upgrade on a number that does not belong to me, I started investigating my invoices. I’ve been paying for a contract that I did not give consent to for 4 years. That estimates to R11000. Now trying to get this ********** contract cancelled is another headache. Obviously it must have been a Vodacom employee that has access to their system who authorized this contract without any documentation that confirms my consent/approval. Emails are just not being responded (yet when phoning the call centre, they require you to submit documentation to this email address). This means that I’ll be once again debited for something that I did not sign up for. I’ll have no choice but to open a case of *****.