CL
Christopher L

1 reviews | Active since Jun 2015

26 Jan 2018, 16:56

Vodacom and its advertising policies have been *****ing money from my account everyday for the last 2 weeks plus

I have even phoned in about the ads that come on and then you get automatically subscribed to some bull* service. Which of course is rated at x rand a day, now daily i have to add money to my account since every day i am subscribed to some service. This is really *****ulant and i would wish that enough of vodacoms customers would complain. I was told when i phoned in that they can not do anything about the wasp services. Hows about giving me th eoption of not getting any wasp serivices at all????? Vodacom is propably getting big big kickbacks from all this services, since why else not care about the customers wishes?

0
Replies (3)
Vodacom
Vodacom's reply27 Jan 2018, 09:07
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply29 Jan 2018, 09:24
Official

Dear Christopher

Kindly be advised we have responded to you with feedback via SMS.

Regards,

RJ

Vodacom Consumer Website Team

CL
Christopher L's update01 Feb 2018, 10:37
Reviewer Update
Good day, to whom it may concern. Not all your customers are idiots. And by this i refer to the action taken by yourself to unsubscribe me from these wasp services. I can quite easily remove myself via your 111 function from these subscription services, as i had to do once again this morning! My complaint was more based to a permanent unsubscription from these wasp or any similar services! Understand this dear Vodacom person or persons. As a subscriber to your cellular service i expect to be able to decide what i spend money on. Not to have to go through all the menu's and or phone in to have myself unsubscribed from idiotic stuff, even more idiotic in the sense of this is paid subscriptions. So PLEASE understand this now in as plain english as i can put it. "I DO NOT WANT ANY SUBSCRIPTION SERVICES AT ALL!!!" Please block my number permanenty for wasp and or any other service, I am hppy with my phone, sms and internet services only which does not include cooking classes and or dating services etc. I hope i have made myself clear, after being with your network about 7 years on prepaid then going over to top up contract of which and on which i have been about 3 years I really expect better service. Im not knowledgeable of other networks and their protocol's involving advertising and allowing 3rd parties to rob their customers, but one thing i know for sure is that if this is not resolved a.s.a.p. when my contract expires again i will not be renewing. And lastly but not least, do not tell me that vodacom is not responsible for refunding me! You are the company that allows this entities to subscribe unwilling and unaware customers to their 3rd party services, so come on you can not just pass the buck once again!!! By the way im still waiting for a consultant to phone me; but please if they do do not give me a 1st or 2nd level support person. Give me someone in your operations for example a programmer to talk to, since 1st and 2nd level support knows less than me ive found most of the time. Eagerly awaiting your response. Regards chris