Vodacom and Insurance Agent Finrite your silence to my complaint s deafening

In respect of the complaint I have registered last week, Vodacom has repeatedly undertaken that one of their consultants will contact me. Yesterday they claimed to have endevoured to call me. I have revisited my call register and could not identify any number unknown which has registered as a miss call. Today I have contacted and indicated to them that my next work related appointment is at 16h00. If their consultant is really serious about contacting me they should do so before the aforementioned time. To this hour they have not responded. Their accredited Insurance agent Finrite continues to be unresponsive to the detriment of me as a customer. Vodacom has failed dismally to crack the whip on their agent . Both continue to maintain a silent policy at their own peril.