Vodacom and incompetence, same whatsapp group

Vodacom decided not to clear my status from current to settled, now it is a nightmare to get them to do so, which in turn is making me struggle to take out a new phone. I spoke to a consultant who said they are changing the status and it will clear in two hours, two days later i had to call back only to find out it is still not clear. I do not understand why this was not done when i settled. The most annoying part is i have to be the one running after them with calls to find out if this has been resolved only to be transferred a thousand times and still no resolution to my query. Ngikhathele!!!