LD
Luan D
1 reviews | Active since Oct 2016
04 Mar 2019, 11:02
Vodacom and Identity *****
Vodacom do not seem to be very interested in assisting with ********** accounts opened with them. This is the second time I have had an account opened in my name despite not being a customer of theirs. I have lodged this with their ***** department, received the reference and heard nothing since. Sent follow up emails and nothing... It seems very easy for people to open accounts in my name, but total lack of urgency by Vodacom in resolving. Are the correct checks even taking place or is this an inside job?
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 Mar 2019, 12:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Mar 2019, 12:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
04 Mar 2019, 16:25Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Vodacom's reply04 Mar 2019, 16:25
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. A request to have this matter prioritized has been submitted.
Regards
Vodacom Consumer Website Team
LD
Luan D's updateReviewer Update
09 Apr 2019, 09:49Still waiting for this to be resolved Vodacom!!
Was contacted by someone, sent all the documents through again and now cannot seem to get a reply or response???
LD
Luan D's update09 Apr 2019, 09:49
Reviewer Update
Still waiting for this to be resolved Vodacom!!
Was contacted by someone, sent all the documents through again and now cannot seem to get a reply or response???