Vodacom and Huawei R2000 gift voucher
<p>When I was due an upgrade I chose the Huawei P9 because of the R2000 Woolies voucher you get with. After waiting almost a month after ordering the phone, because it was out of stock, I received the phone and voucher. The voucher expires on the 16th of January, and I cannot get it activated. I have emailed email address on the voucher with no responses at all. Please help urgently, before it expires.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day Merwe Moelich
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per my email communication, we have been in contact with you and provided feedback on your query.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Good Day Merwe Moelich
Thank you for making us aware of your complaint.
We are sorry to hear of the circumstances under which your posting has reached us.
As per my email communication, we have been in contact with you and provided feedback on your query.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
This has still not be resolved. I have spoken to four different people this morning at Vodacom, not of them can provide me with a proof of purchase. I did an online upgrade with vodacom, so where must I get a document like this?
This has still not be resolved. I have spoken to four different people this morning at Vodacom, not of them can provide me with a proof of purchase. I did an online upgrade with vodacom, so where must I get a document like this?
Vodacom supp**** me with the proof of purchase on the 15th of January 2017, one day before the voucher expires. Needless to say the voucher was not activated in time for me to use it, after I send it to ********** I will never upgrade with Vodacom ever again. Firstly they took more than 3 weeks to deliver the phone and voucher. 2nd they took week and a half to send me the last info I needed to activate the voucher. All of this looks like they wanted the voucher to expire on purpose, before I can use it. Last week I bought R2000 on my Woolies card, they said as soon as the voucher is activated, they will take it as a payment on my account then. No I made R2000 debt, because the voucher is worthless. Absolutely shocking from Vodacom.
Vodacom supp**** me with the proof of purchase on the 15th of January 2017, one day before the voucher expires. Needless to say the voucher was not activated in time for me to use it, after I send it to ********** I will never upgrade with Vodacom ever again. Firstly they took more than 3 weeks to deliver the phone and voucher. 2nd they took week and a half to send me the last info I needed to activate the voucher. All of this looks like they wanted the voucher to expire on purpose, before I can use it. Last week I bought R2000 on my Woolies card, they said as soon as the voucher is activated, they will take it as a payment on my account then. No I made R2000 debt, because the voucher is worthless. Absolutely shocking from Vodacom.