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plessingh P

1 reviews | Active since Oct 2016

15 Jan 2025, 13:53

Vodacom and HP attorneys is frustrating

This is a bit frustrating now. My contract ended at the end of April 2024, Vodacom just kept billing me. Eventually I started getting calls from Pre legal and HP attorneys. After numerous times of trying to explain that I did cancel and ask to be placed on pay as you go, I eventually just gave up and paid the settlement offered of R1474.94 at the end of October 2024, It was a payment of R1300 & R174.94.

This payment was made into the Vodacom account as that is the only account number I had at the time, HP never shared another account with me.

Hp then kept calling me and the more I explained they said they will look and the next day it is just someone else that calls.

I have even requested the phone recordings (which I have a legal right to do) but as soon as I mention that they hang up.

Now today my phone number is completely not working.

Can someone from pre legal please give me a call (you will have to have the number activated for that) so we can get this sorted once and for all.

Now also the email address for pre legal does not allow emails from outside!!!!!

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Replies (7)
Vodacom
Vodacom's reply15 Jan 2025, 14:02
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
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plessingh P's update15 Jan 2025, 14:22
Reviewer Update
I need to get this sorted ASAP please. Please get someone from pre legal to contact me.
Vodacom
Vodacom's reply16 Jan 2025, 08:24
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

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plessingh P's update16 Jan 2025, 13:51
Reviewer Update
24Hours and still not a word from anyone. Vodacom stuffs up and it becomes a Months long battle to sort this out.
In the mean time I cant get calls or OTP's for anything!!!!!

Wake up Vodacom, why do you think there are so many bad reviews of your company and service.
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plessingh P's update16 Jan 2025, 17:25
Reviewer Update
You couldn't contact me because you turned off my phone due to your and HP attorneys negligence.
And the email address you have I can't access also due your poor service.
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plessingh P's update20 Jan 2025, 12:46
Reviewer Update
Please get Pre Legal to contact me on ***
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plessingh P's update21 Jan 2025, 13:15
Reviewer Update
Still with the bad service!!!!!!