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BERNIECE M

1 reviews | Active since Oct 2021

25 Oct 2021, 10:24

Vodacom and HP attorneys

What the hell is going on with Vodacom and HP attorneys. June 2021 I would receive phone calls from vodacom and HP attorneys on a daily basis regarding the outstanding amount as I lost my job and was struggling to pay my account. A discount of R557.75 was given to me by HP attorneys should I make a payment of R3165.00.I had to run around ,make a plan to at least pay R3165.00 . Right payment was made as per proof of payment attached. I have not received ANY COMMUNICATION FROM VODACOM AND HP ATTORNEYS SINCE JUNE 2021 AFTER I MADE THE PAYMENT. On friday i noticed that i can not make or receive calls. After a 1 hour and 23 min phone call I was told that my number has been deleted off the system and it still shows that I have an outstanding amount of R557.75.

IF I DID NOT CALL TO FIND OUT WHAT WAS HAPPENING I WOULDN'T HAVE KNOWN THAT HP ATTORNEYS AND VODACOM DOES NOT DO THEIR WORK. FROM RECEIVING DAILY SMSS AND PHONE CALLS TO NOTHING ,NO COMMUNICATION NIX!!!

I'VE BEEN WITH VODACOM SINCE I'VE GOTTEN MY FIRST MOBILE PHONE AND I'VE ALWAYS HEARD ABOUT THE **** SERVICER, BUT THIS.... IS UNACCEPTABLE. I spoke to the Collections department on friday 22 Oct 2021 _ Siyabonga @9:49 who at least tried to assist me. He contacted HP attorneys and said they will send me a letter stating that my account is paid up and I have not received anything. I was told that I need to send this letter to *** so that Legal can reactivate my number. WHY MUST I DO IT WHEN VODACOM AND HP ATTORNEYS MESSED UP!!??? THIS IS SUCH AN INCONVENIENCE AS I RUN A ONLINE BUSINESS AND THIS CONTACT NUMBER ***) IS MY BUSINESS NUMBER.

I WANT THIS TO BE FIXED ASAP

0
Replies (4)
Vodacom
Vodacom's reply25 Oct 2021, 11:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
BM
BERNIECE M's update25 Oct 2021, 12:12
Reviewer Update
How are they going to get ahold of me WHEN YOU GUYS BLOCKED MY NUMBER. LIKE I SAID I CAN NOT RECEIVE AND MAKE CALLS. MY SOCIAL MEDIA ACCOUNTS ARE BEING AFFECTED. I CAN NOT ACCESS MY TWITTER ACCOUNT AS IVE REGISTERED WITH THIS NUMBER.
BM
BERNIECE M's update29 Oct 2021, 12:47
Reviewer Update
VODACOM I AM STILL WAITING TO BE CONTACTED. AFTER COMPLAINING ON FACEBOOK, TWITTER AND HELLO PETER ,I STILL HAVE NOT HEARD ANYTHING FROM ANYONE. I CALLED ON WEDNESDAY AGAIN AFTER BEING ON THE PHONE FOR AN HOUR AND 39 MINS I WAS TOLD THAT A MANAGER WILL CONTACT ME ON MY SPOUSE'S NUMBER AND NOTHING. THIS IS HONESTLY A DISGRACE. ITS IS LITERALLY 7 DAYS AFTER I FIRST MADE CONTACT WITH VODACOM. JUST SHOWS HOW IMPORTANT THEIR CLIENTS ARE TO THEM !!!!


BM
BERNIECE M's update03 Nov 2021, 12:30
Reviewer Update
THIS WAS SUPPOSED TO BE ESCALATED ON 22 OCTOBER 2021 WHEN I FIRST CONTACTED VODACOM AS I WAS TOLD BY YOUR AGENT SIYABONGA. I SENT NUMEROUS EMAILS ON 25 OCTOBER 2021 AND THIS IS ONLY BEING ESCALATED NOW. WHAT THE **** ARE YOU GUYS DOING THERE.