1 reviews | Active since Jul 2013
VODACOM AND HOMEMARK ****
pathetic experience, bought a vodaphone that comes with a homemark voucher. 3 weeks later i'm still struggling to get this voucher activated so i can spend it. called vodacom, their not taking responsibility for it (yet the homemark voucher is how they get people to buy their voda phones, i find it extremely disgusting at the way they are passing the buck). I have been calling ********** 666 which is the number i found on google as the number on the voucher ( ********** 770) just rings and nobody ever picks up. so anyway when i dial homemark on ********** 666 they transfer my call to Afrizon, somebody will pick up and there after that person just transfers my call to another department which never picks up. then i would call again asking the operator from Afrizon not to transfer me again (i would relay my story of my call not being answered) even before i could go half way with my story, they would just transfer my line. this is very frustrating because they dont care whether i am being assisted or not. i need somebody to take responsibility for this because it seems both Vodacom and Homemark i distancing themselves from this ****.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
