Vodacom and hallmark are useless and totally ***********

Soooooo i took up a contract with Hallmark, Vodacom (what ever that is) and i must say Vodacom need to really look into who they're aligning themselves with. From the start of getting this phone it has been nothing but terrible service and i again the customer needed to jump through hoops for all this. First and foremost the contractual obligations are not being met by them. I took out a contract in September and firstly got the wrong colour phone after 3 failed delivery attempts as i supposedly had proof or residence that was too old yet it's the very address they came to the first two times. That's all good and well. Then you gave me two sim cards as the phone i was getting was SUPPOSEDLY dual sim phone. Oh so I THOUGHT?? turns out you send two sims and the slot for the second sim is BLOCKED on the phone meaning I can only use one sim in the actual phone!! to make things worse, the one sim card is for my airtime and the other is for my data. Yet once insured you can only use the registered sim in the phone!!!!! Meaning I am currently using the sim which only get's airtime on it so my once off 20Gig has not been accessed and my monthly data, is data I cannot access. So I called hallmark a week or two ago. Below and behold their systems weren't working I asked the advisor (Alexa Pillay, if that was her real name) to call me back when they were able to assist as I had already held for over 30 minutes trying to get through on the initial call. She advised she could not which was at that point I asked to speak to her manager. Which couldn't speak to me. I then asked Alexa to ensure their manager would call me when they could and within 24 - 48 hours as that's the standard turn around time for most call centres. Well well well, it's almost 2 weeks no call no resolution. Call vodacom they tell me I need to speak to hallmark!!!! I mean what the hell?? OHHHHHHHH and to put the cherry on top of this marvelous cake you're baking you double debited me this month after not only failing to meet contractual agreement set out in the initial sales call. Also YOU failed to debit my account last month (who's fault is that? not mine). This has been by far the worst customer experience ever!!! I want you guys to pro rata the amount you debited as I HAVE NOT BEEN ABLE TO USE my contractual benefits as per how they were sold to me and how I'm being charged for it, After review of the complaints I've seen here for today alone, I really wonder if this is not the biggest blunder from my side as a customer!!! I WANT A RESOLUTION!!!!