1 reviews | Active since Jul 2015
VODACOM AND GAMEMINE - UNHOLY ALLIANCE?
I got a new phone with contract from Vodacom and I specifically told the technician who set it up for me that I did not want any apps draining my data. Well, EVERYTHING (all apps) were enabled and my data was drained in 3 days - I hardly used my phone at all. That was money left over from my previous phone. When I went in to the shop to query, they blocked all "CONTENT SERVICES" (first time I heard those words). I got no refund. Luckily when my new account kicked in, a few days later, I had lots of data. However, about a month later and my mobile internet was not working...? Turns out I had no data left - 20GB gone and I hardly use my phone? I went to Vodacom shop and technician said he would unsubscribe me from content services. I asked what I was subscribed to - he said GAMEMINE. I said I dont play any games and I have seen nothing on my phone telling me I am subscribed to GAMEMINE. I said to him that it must be a ******** company because how could I be subscribed without knowing and lose so much data without even playing any games? He said yes, these companies operate on the internet and sometimes you click on them without realising. I told him GAMEMINE should be reported and I should be able claim back my money. He said the company operates overseas and it is impossible to get hold of them. I came home and googled GAMEMINE to find out more about what I thought must be a ******** organisation out to drain money via peoples phones. On the internet I found information that claimed that Vodacom had SIGNED A DEAL with GAMEMINE???????? Vodacom has sent me a newsletter today via email that tells you all about content services and how to block them. Also how to block other "services" that can be charged to your account. So I went on the My Vodacom app and checked that everything was blocked - it was. However, the dial-in numbers that the newsletter gave as an alternative to the My Vodacom app DID NOT WORK for blocking content services - gave an error message - I tried a few times. My point is...Vodacom technicians were very good and helpful although are not aware of or upfront about GAMEMINE. Also Vodacom has told me how to block content services now although how did I get subscribed again when all content services were previously blocked? THE PROBLEM IS...content services that dont tell you very clearly that you are subscribed to them and how much they are costing you should be *******...they ARE *******???? surely? This has all been very irritating and cost money and this is about stupid GAMES??? Oh sorry, no it is about profit. My money and their profit.
