IC
Imandi C

1 reviews | Active since Jun 2022

25 Jun 2022, 11:30

Vodacom and Gamemine ****

Vodacome has been charging my account for the last 3 years fro Game Mine (R135 per month). When i queried this morning with Vodacome they just responded Game mine is a content provider that i apparently opted in for. They cannot provide proof of this and is unwilling to refund the money for the last 3 years. When i asked to please give me the details of the content provider - Game mine (their partner) they struggled and googled a number - which i phoned off course with only an answering machine on the other side. Vodacom has signed a contract with Game mine for $27million in 2017 to someone **** people out of money in my view. In what life can my service provider (vodacom) take money from my account every single month and not be liable for this in any way? They just throw their hands in the air - but they take my money every single month. This si unacceptable!! I spent and Hour on the phone today with Vodacoms contact centre trying to get to the bottom of this - with absolutely no resolution. The contact centre just tells me…. maybe when I scrolled at night on my phone I accidentally clicked on something thats what happend??? And then they were allowed to deduct R135per month for the last 3years based on that comment?? How is this legal? Surely this is completely against every single consumer protection act in South Africa? I expect feedback and a full refund!

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Replies (1)
Vodacom
Vodacom's reply25 Jun 2022, 16:10
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team