CL
Christian L
1 reviews | Active since Mar 2021
25 Mar 2021, 22:45
Vodacom and GameMine
It seems a recurring problem with Vodacom. GameMine. They must also gain from billing clients for this service. I get a notification only at the end of the month to say I have 3rd party entities included in my monthly bill. I then cancel it (the previous month) and still get billed the next month. This is unacceptable. Vodacom App allow you to cancel third parties, yet costs still reappear. They just make you feel safe, but then bill you again - how is this possible? Is there any legal entities wanting to make money from suing companies like Vodacom? This must be an oppertunity. I wonder what the POPI act will do with this?
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Replies (1)Vodacom's replyOfficial
26 Mar 2021, 07:14 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Mar 2021, 07:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
