RM
Rene M

1 reviews | Active since May 2020

02 Aug 2020, 12:54

Vodacom and frogfoot! PATHETIC!

Pathetic service. Have been struggling for a week to get my fibre sorted. Each consultant noted to phone me back or to wait 24 hours then 48 hours but there is no success. Not one consultant has to date phoned me back. They keep on blaming Frogfoot for the error but they are not willing to follow up either. They expect me to phone frogfoot. What nonsens is this. I pay for a service but still have to sort out your problems as well. Pathetic for a big company that cannot even keep up with customer service. And when you immediate require feedback the phone gets put done your ear. They are quick to blame others or say they wil phone back and quick to take your money. But when a customers is not getting paid due to their poor service delivery there is nothing to say. Vodacom and Frogfoot! Pathetic and very dissapointed. I have been with vodacom for over 10 years and have 4 different contacts. Believe me this is coming to a end. Wil not recommend them to anyone. Such a big company with such poor service. Frogfoot and vodacom I will never recommend you. And Ps this is not the first problem I have. I have to phone each week for issue and dont even have this fibre line for 2 months.

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Replies (1)
Vodacom
Vodacom's reply02 Aug 2020, 16:37
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team