VODACOM AND FROGFOOT FIBRE UTTERLY USELESS

We were offered fibre via a Vodacom agent in April, we agreed and signed up and informed installation would happen within 2 weeks with a go live date for end of May, we received our fibre router and installation occurred on the 21st of June. We contacted Vodacom and were told we would be active within 48 hours.

On Wednesday the 23rd we contacted Vodacom as we were meant to be activated, the consultant, Zi, was rude and unhelpful and blamed it on Frogfoot. We then contacted Frogfoot who blamed Vodacom. I then contacted Vodacom again and spoke to Inga Prusente who promised to have a resolution or feedback the following day, multiple emails later requesting feedback and there has been no response, it is utterly ridiculous! As someone who works from home it is unacceptable, we have cancelled our other services and now are in a terrible situation with no sign of resolve, our FRG***_T1