Vodacom and frogfoot fiber

Vodacom ans frogfoot Pathetic service My fiber line has beem off since saturday and each time I call the one agent blames the other. They adviae there is no escalation channel and a email is send for a callback to be made. To take I have expected 4 call backs. Only 1 was received. A agent with the name Thanganani said he would follow up with frogfoot and phone back today 15h10. I am still waiting for the call. For such a big company they have very poor service but are quick to follow up when payment was not received. I am so sick and tired of having the same problem every month end. This is becoming a habit. Vodacom you are real dissapointment and I will not recommend your fiber services. Surely there are quicker ways in which you can escalate issues with frogfoot. Frogfoot- you advise that you have wonderful fiber. So far the only feedback I am receiving from vodacom is that you are the problem. This is really pathetic! Poor service delivery. Poor customer followups. I am really dissapointed.