Vodacom and Frogfoot

We all expect bad service from Eskom and local municipalities but when you sign a Fibre contract with a service provider like Vodacom you expect service as you are paying a fair amount of money for it. It seemed however that the account manager Keegan Rohland just sign the contract and then blames the installer Frogfoot for not reconnecting an existing line. I have literally beg for 12 days now without proper communication from either. They have not even offered me an interim LTE solution. My wife needs to work from home and I have endured several additional cost for her to be operational. I wish that someone would take the time to assist me and to give me and estimate on when this will be resolved. I just cant handle this poor service delivery anymore.