VR
Veronica R

1 reviews | Active since Apr 2018

20 Apr 2018, 10:33

Vodacom and ********** Contract

My name is Veronica Ravele from Gauteng and I have never been at Umlazi in Durban. Last year Vodacom opened a cell phone contracts in my name and have BLACKLISTED my name

I have opened ***** case with Vodacom and week after week they keep on saying they are investigating and they will never get to me.

I have asked Vodacom how someone was able to open the account in my name, in my knowledge, when someone open’s a contract they always ask security questions and there is no way that someone would have passed these questions. But somehow Vodacom manage to open an account in my name.

Companies like Vodacom have been getting away with this, it is their Job to make sure that they open legit contract and to not open ghost accounts.

One day people are going to boycott Vodacom for opening ghost contracts

0
Replies (3)
Vodacom
Vodacom's reply20 Apr 2018, 10:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

VR
Veronica R's update21 May 2018, 15:56
Reviewer Update
Good day Ive been promised to be sent documents which were submitted to open an account on my name, vodacom representatives keeps on saying they have sent them and i still have not received any email. Please forward me the documents on ********** or ********** Please also send me a confirmation documents to support that the account have been removed on my name and that my name have been cleared with credit bureau
VR
Veronica R's update24 Jul 2018, 12:21
Reviewer Update
Why is vodacom ignoring me and is account still reflecting under my name.... Was this account opened by vodacom? was there even a third party or it was all Vodacom ****