II
Ilsesirgel I

1 reviews | Active since Oct 2011

17 Oct 2017, 19:20

Vodacom and *****ulant charge on my account

I noticed a cost for data calls on my data bundle wifi contract, this number cannot make calls. I queried it with Vodacom's accounts department and they indicated I was subscribed to Uchater from a company called Basebone, I never subscribed to this, the extra amount of R171 on my account relates to this. They were able to stop the subscription, but cannot tell me how it got on there, since I didn't subscribe to this and they cannot remove the charge of R171. All this sounds very ***** to me. I think I should take this up with the consumer commision, as to how subscriptions, which I never subscribed to ends up on my account and then vodacom charges me for it....I did some research on hellopeter and found I am not the only one with this problem where the company Basebone and either Vodacom or another cellphone network is involved, baffling how Vodacom can subscriptions to client accounts, without confirming whether they have subscribed and then still charge the client's account, once it is discovered. Vodacom indicated they will contact me regarding this, I am still awaiting their phone call...I think the only solution here is having the consumer commision investigate this, especially this has happened with a number of people.

0
Replies (1)
Vodacom
Vodacom's reply18 Oct 2017, 06:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team