yG
yvonne G
1 reviews | Active since Jul 2013
26 Sept 2019, 19:06
Vodacom and ***** bunch of **********
I received 3 sms that my Vodacom number number os being ported. I called Vodacom 3 tme to actually get an answer to what was actually going on. Finaly consultant that did not drop a call on me told me that my Number is going to be ported at mid night to mtn n they is nothing she can do. A lot is linked to this sim card. From banking to account and a lot can happen from 12 midnights till 8 in the morning when the ***** department opens at mtn. I promise you vodacom i not going to pay for any of it. I work 8 to 5 monday to sunday. I dont have time to go run around from your branch and police station to have this sorted out. I reported it as soon as i received the sms deal with it.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
27 Sept 2019, 07:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply27 Sept 2019, 07:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
02 Oct 2019, 12:01Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been resolved.
Regards,
Consumer Website Team
Vodacom's reply02 Oct 2019, 12:01
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been resolved.
Regards,
Consumer Website Team
