NB
Nicolene B
1 reviews | Active since Oct 2017
05 Feb 2020, 20:43
Vodacom and Finrite.... Terrible!!!!
4 June 2019 I have upgraded to a new phone. The same day I cancelled the insurance on my "old" device. Since then, July 2019, I have been contacting (via phone and e-mail)Vodacom to cancel my insurance. Vodacom tells me to contact Finrite, which I did do ... a few times! Finrite tells me it is cancelled on their side and I should take it up with Vodacom. Vodacom tells me to sort it out with Finrite!!!! In the meantime I am paying insurance for an old device!!!
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Vodacom's replyOfficial
06 Feb 2020, 07:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Feb 2020, 07:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team