1 reviews | Active since May 2019
Vodacom and Finrite Insurance bad news
I have been billed by Vodacom for the past 11 months for an insurance I cancelled with Cellsure. Since then Finrite has taken over. Vodacom cannot cancel my insurance yet they are invoicing me. Over the past several months I have been pushed around by Finrite with no answers.Yet my account is being debited and someone is benefiting from my money and the interest collected on that. According to the new law no one is allowed to keep your money long enough to generate interest as it is *******. Vodacom is a law unto themselves. They also debited me for a product I returned and got proof of returning it in ample time not to be debited. I am keeping my fingers crossed I get my refund for that. Vodacom doesn’t have an email facility where you could give your complaints in writing. I have so much proof against the insurance company with no one to help.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today but the number we are calling does not exist. We have responded to your query via email.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
We tried calling you today but the number we are calling does not exist. We have responded to your query via email.
Regards,
Vodacom Consumer Website Team