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1 reviews | Active since Dec 2016

12 May 2019, 11:42

Vodacom and Finrite are a bad combination, they want to milk your money

So as expected, the Vodacom insurance has not solved my issue. This Finrite of theirs is bad.

- I sent you a cancellation form on the 1st of April and you decided to use that cancellation form to cancel accidental damage insurance cover. This was initially cancelled in January, but you decided to cancel it twice. - Why did they do this? When I cancelled the accidental cover, I took comprehensive insurance. So when I sent a form to cancel comprehensive, they thought they could be smart and cancel an insurance that was already cancelled so they can continue taking R 305 from me. - How do I know? I received a statement recently and it included the comprehensive cover cost -So they act slow to close accounts just to make more money from consumers -So this month I will be charged for a service I did not want and they will tell me that they'll give me data. I don't want your data. I want my money -

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Replies (1)
Vodacom
Vodacom's reply12 May 2019, 16:05
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team