Vodacom and Finrite Administrators

I have a cell phone insurance with Vodacom since 2016 and I have been a premium on a monthly basis. Of course, I've changed devices every three or four years. Little did I know that I have been over-insured with the latest device I owned. In August 2020 I submitted a claim which was approved - but only at this time I was informed that I was over insured. When I enquired about what happens to the amount I have been paying beyond the cover band over the years - I was informed that, that money falls away. So basically the company makes profit over my hard earned money and one must just move on as if nothing happened?

I was informed that the insurance band will be reviewed to the current cell phone device I have now and things will just continue as normal. WOW! Vodacom and Finrite for ******** customers.

Ideally, it should be assumed that if I was paying beyond was I ought to pay, the excess was going to be moved to the correct band and premium reviewed.

Really not impressed by the fact that my money just went down the drain and no one from either Vodacom or Finrite Administrators bothered to notify me of the discrepancies because they gaining from this.....