PGU
Peter G. Underwood
1 reviews | Active since Mar 2015
23 Mar 2019, 20:30
Vodacom and Fibrositis
Regarding cancellation SR190 ********** 85, this request has been open since 17 January 2019. After payment of the Octotel Network Installation Recovery Cost of R1 500 and repeated requests for action, my patience is exhausted. The matter has been referred, with full documentation, to the ICASA complaints process. During all this time, I have been repeatedly told that Somaya Adams of the Fibre Escalation Team is dealing with the matter and will contact me -- but no messages have been received. For a company that is supposed to be in the business of communications, this passage of events is lamentable.
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Vodacom's replyOfficial
24 Mar 2019, 11:06 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Mar 2019, 11:06
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
PGU
Peter G. Underwood's updateReviewer Update
15 Jan 2021, 15:28No contact from Vodacom.
PGU
Peter G. Underwood's update15 Jan 2021, 15:28
Reviewer Update
No contact from Vodacom.