vodacom and eskom same WhatsApp group!!!

vodacom together with mondo is the pits... vodacom conducts its business like eskom with mondo acting like the guptas...

I have been struggling almost 2 months now to get a simple query resolved and after 20+ calls, speaking to 20 different agents, received several reference numbers ABSOLUTELY NOTHING HAS BEEN DONE...

16 January 2023 Received a call from mondo that I'm due for an upgrade on one of my lines with voda****. Found out later the agent that called me (employee ID = MANQN001) OPENED A NEW LINE and never did an upgrade.

Between voda**** and mondo we came to the following agreement after listening to the recordings and verifying I was told we are doing an UPGRADE:

The new line opened will be treated as an upgrade whereby I have to do an early cancellation on the old line, pay and complete early cancellation quotation and mondo will credit my vodacom account with the amount I paid to cancel the old line. I will then continue with the new line, basically treating the entire debacle as an upgrade.

Till today I'm am still being charged double my normal subscription on the old line and I pay normal subscription on the new line...

Early contract cancellation was paid and request was sent through before 31 January 2023... Throughout the month of February I told both voda**** and mondo that my bill/invoice is not correct and still lists/bills the old line.

HOW DIFFICULT CAN THIS BE TO DO??? JEEWIZ voda**** YOU WANT TO TELL ME THERE IS NO ONE IN YOUR ENTIRE ORGANISATION THAT CAN RESOLVE A SIMPLE QUERY LIKE THIS ONE????

I will keep on reversing any debit orders done billed/invoiced in the incorrect amount... see you in court!