VODACOM AND EMPTY PROMISES
I logged a complaint about handset charges on an upgrade AFTER explicit instructions were left for NO ADDITIONAL HANDSET CHARGES.
Well, 1st I DIDNT receive my original phone back as promised. SO I've lost ALL MY INFO as well as a tempered glass cover.
NO AMOUNT of complaining has changed this situation. I just get... SORRY I'M NOT AUTHORISED.
Well I dont care whi is orbis not authorised. TASHLYN MO****A is in the wrong and should sort this out.
DISGUSTING
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Replies (2)
Vodacom's replyOfficial
07 Jan 2019, 10:14Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jan 2019, 10:14
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Jan 2019, 11:58 Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate they your query is being dealt with by our Business Team, they have also provided feedback with regards to your query. Should you need further assistance, kindly contact them directly on *** or ***.
We apologize for the inconvenience and the service experienced.
Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate they your query is being dealt with by our Business Team, they have also provided feedback with regards to your query. Should you need further assistance, kindly contact them directly on *** or ***.
We apologize for the inconvenience and the service experienced.
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jan 2019, 11:58
Official
Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate they your query is being dealt with by our Business Team, they have also provided feedback with regards to your query. Should you need further assistance, kindly contact them directly on *** or ***.
We apologize for the inconvenience and the service experienced.
Vodacom Consumer Website Team
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
Our records indicate they your query is being dealt with by our Business Team, they have also provided feedback with regards to your query. Should you need further assistance, kindly contact them directly on *** or ***.
We apologize for the inconvenience and the service experienced.
Vodacom Consumer Website Team
Best regards,