RD
Rabind D

1 reviews | Active since Feb 2013

12 Dec 2018, 12:52

Vodacom and Elite Mobile - ****S and *******

DO NOT UPGRADE via ELITE MOBILE as they are ***** and ******* and so is VODACOM!! I did an upgrade to my existing contract in August and it was agreed that I will pay R154.50 for the new data and airtime contract x2 as I have 2 cell numbers listed on this contract and I was promised 1GB complimentary data for 24 months. They also charged me an upgrade for of R150 x2. Now 4 months later and 15 queries between Elite Mobile and Vodacom, no one wants to own the process and resolve my query. The Vodacom agent says the Elite Mobile agent **** to me about the data. ***??? If that is the case then why allow them to do business with Vodacom??? Vodacom are just as responsible for this mess and I want my money bac**** *******, both these companies and highly *********!!! This is not the first time that an upgrade has been messed up!!! You may ask why I have not switched to another provider... They are all the same, ****s and exploiters alike. Years ago I switched from MTN for similar reasons..... I just checked my bills and they have not been corrected as advised to R154.50 for both contracts??????? What is it going to take to correct this???????????????????????????????????

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Replies (1)
Vodacom
Vodacom's reply12 Dec 2018, 14:36
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team