Vodacom and Elite mobile - *****s!

I received an outbound call on the 29th of December to consider an upgrade for the three contracts I hold with Vodacom, after the call I was quite clear that my current monthly cost of around R800 would marginally increase to around R950 per month.

I then received the draft quotes and I was shocked to learn that for each of the three contracts an additional 30G of monthly data was added, which is not what I agree to.

On the 4th of January I called to formally log a complaint, I spoke with Ryan, he committed to the following: An escalation of my complaint to management and to QA. A copy of the call to be sent to me within 7-14 days. I had since had to travel to Kenya on business for two weeks and my roaming wasn’t working. I then called again on the 28th of January , eventually I was transferred to Patrick, I said to Patrick I need three things: One – restore my contract to pre-upgrade status. Provide a copy of the recording of the call. Make sure to refund me for the increase in cost.

A commitment was made that Ryan would call me back at 3pm the afternoon, which never happened.

Since then I have written and followed up twice directly with the CEO of Elite Mobile, the company responsible for this mess. Seems he too is too busy spending my money and has not reponded.