Vodacom and Elite Mobile - Taking money with no service delivered

Elite Mobile had given me a call to sell me a contract with Vodacom. I had agreed to a data sim. The agent could not perform a swim swop over the phone and said that a new sim will be sent to then do the sim swop. The sim only arrived almost 2 weeks later. When I called Vodacom to perform the sim swop I was told that the sim cannot be used to do a sim swop because it is active/invalid and that I have to go instore. While this was happening there was already a prorata amount deducted from my account and I have not even had the chance to enjoy the benefits. I went into the Vodacom store and the agent there assisted me to cancel the current contract and to start up fresh because the contract was already activated and cannot do a sim swop. I had then also spoken to another agent over the phone to be able to get a refund for the debit order. I was told that Elite Mobile has to give me the refund. I had called Elite mobile and was referred back to Vodacom to get the refund.

With all frustration and such bad service and attitudes over the phone I had waited and yet again another debit order had gone off my account and still no benefits I can use. No sim, no assistance from either Vodacom and Elite mobile. Only money taken from my account without any debicheck performed as well. This is just scary to think that money can just be taken out of your account without your authority and without any service delivered.

I had no other option to post this on Helo Peter because NOBODY is able to assist but send me away to another. Hopefully this is not happening to others.

I will definitely not be trying to use the service of Elite Mobile or Vodacom again, there is just no trust in this experience I have had.