Vodacom and Elite Mobile ****

What a ****! I’m a Vodacom customer. I have a 24-month contract for my router, ending February. Got a call in October saying it was Vodacom and was I happy with my contract. I said yes and they asked if I was going to renew/carry on with this contract. I said absolutely, but in any case it was only expiring in February. They said no problem, all good. I then got an upgrade fee of R149.99 on my next statement from Vodacom and also was charged a month-to-month subscription fee which was double my usual monthly fee! I have been trying since then to sort out the problem, only to be told by Vodacom today that they can see on their system that I upgraded over the phone with Elite Mobile and giving me their phone number. Elite Mobile 1-tell me I don’t have a profile with them... I never received an email, sms confirmation or anything of the sort from either Vodacom or Elite Mobile, nothing except the increased fee and additional charges on my next Vodacom account! Vodacom have now reversed the upgrade, but won’t refund the upgrade fee or the overcharge! Number in question ********** 112