Vodacom and Elite Mobile *****

I have been waiting for Vodacom to refund me for overcharging my account from March 2021 to September 2021. I am just being passed on to a company called Elite Mobile. When I concluded the contract I was told I am speaking to a Vodacom head office agent which is all recorded. When I queried my billing, I was told that I need to speak to a company called Elite Mobile. I never gave Vodacom permission to share my personal details, like banking details, home address etc. with a 3rd party. I was also not informed that I was dealing with a third party when concluding my contract. Surely this is *******/**********????

My billing was eventually fixed after 6 months but now I'm being passed around regarding my refund. The initial phone call recording was listened to by Vodacom and Elite Mobile and they admitted their fault with my billing. Now I have to call and email every second day, explaining the last 6-7 months' sequence of events, with the same result...a promise that my case will be escalated and someone will contact me. This of course never happens. Customer care keeps saying this is not their department and can only escalate my case. How pathetic!