SS
Samantha S

1 reviews | Active since Dec 2021

10 Dec 2021, 10:24

Vodacom and Elite Mobile are ********

Please put my contract back to it's original accepted amount. I will cancel my debit order until you resolve this! Vodacom you should put a ********** update on your dealer Elite Mobile. They are ********. By having them as part of your service providers makes Vodacom part of it. I took a contact with Vodacom a year ago. A consultant called me two months ago and told me that Vodacom has had several complaints that the data and minutes on the current smart xs package is not enough and Vodacom has decided to increase the data and minutes and this will not affect my bill(it will reman the same)Since then I have been debited alot more. You guys are ********* and ********. I'm still waiting for Mandla from Elite Mobile to call me back since 3 weeks ago Elite Mobile ref ***. Vodacom Ref ***

0
Replies (1)
Vodacom
Vodacom's reply10 Dec 2021, 11:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team